At capssoftwares, customer satisfaction is our top priority. Please take a moment to review our return and refund policy outlined below:
1. Eligibility for Refund
Refunds are only granted under the following conditions:
- The product key is verified as non-functional by our support team.
- A cancellation request is submitted before the product key has been delivered.
Note: Refunds will not be issued for user-related errors, such as purchasing the incorrect product or failing to check system compatibility.
2. How to Request a Refund
To request a refund, please email support@capssoftwares.com with your order number and a brief description of the issue.
Our support team will review your request and respond within 3–5 business days.
3. Refund Processing Timeline
Once approved, refunds will be processed within 7–10 business days and returned to the original payment method used during checkout.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Digital products that have been successfully delivered and activated
- Products purchased at discounted or promotional rates (unless proven defective)
5. Need Help?
If you experience any issues during the refund process, don’t hesitate to contact our support team at support@capssoftwares.com. We’re here to help.
Thank you for choosing capssoftwares.
